My Interview with Ari Kaplan, Part 2

On November 3, 2017, I had the privilege of speaking with Ari Kaplan, author and host of “Reinventing Professionals,” about ways that law firms can implement “lean training,” best practices for firms that are struggling with productivity, the most popular training programs, and potential changes in the law firm training industry. I’ve included more about the great Ari Kaplan at the bottom of this article. Below, I’m running a transcript of the second half of our interview. Happy reading! [Note: For those following the transcript below with the audio file of my interview, I “cleaned up” a few sentences so that they read better in print!] Ari: As a former law firm COO, what advice do you have

My Interview with Ari Kaplan, Part 1

On November 3, 2017, I had the privilege of speaking with Ari Kaplan, author and host of “Reinventing Professionals,” about ways that law firms can implement “lean training,” best practices for firms that are struggling with productivity, the most popular training programs, and potential changes in the law firm training industry. I’ve included more about the great Ari Kaplan at the bottom of this article. Below, I’m running a transcript of the first half of our interview. Next week, I’ll run Part 2! Happy reading! [Note: For those following the transcript below with the audio file of my interview, I “cleaned up” a few sentences so that they read better in print!] Ari: So, tell us about your

Your Employees are Your Highest Security Threat

For those who follow cybercrime (and I do), it seems like the news lately has been filled with dire warnings and events. For good or bad, the Equifax security breach positioned cyber security at the top of everyone’s minds. Many people felt, for the first time ever, “Wow, this is affecting me now!” In some ways, the same sort of wake-up call is occurring in the law firm industry where we are seeing more and more high-profile, global firms being taken down by cybercriminals. Those of us who have worked in and serve the small- to mid-size firms find ourselves thinking, “Wow. If firms with all those resources are vulnerable, how vulnerable am I?!” The International Legal Technology Association

It’s the Q4 Rush! Everyone’s Upgrading to Windows 10 and Microsoft Office 2016

Right around mid-October, we started seeing a trend in the Savvy offices: law firms are using their end-of-year budgets to scratch one long-running to-do item off their lists. They are upgrading to Windows 10 and Microsoft Office 2016! YES! They will be so happy they did! The people calling us are like the rushers on a football team. They’ve been given this ball (“Make it happen.”) and they are trying to run, head down, arm outstretched to knock out opponents and obstacles, to the end zone. The smart ones are making sure they’ve got a good team backing them up, and they’re calling us. Why? Because, even if your attorneys and staff are familiar with Windows and MS Office, these upgrades will

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