Savvy Training’s Virtual Help Desk: We’re Here When You Need Us
Like an onion with many layers, Savvy Training & Consulting offers so many services for law firms that I can hardly count them myself!
Wait. I don’t like onions…
Like a woman of many moods… nope. Too risky.
Like a baseball team with heavy hitters lining the bench… YES! I LIKE IT!
Like a baseball team with heavy hitters lining the bench, Savvy Training & Consulting offers the players, the services and the products that enable law firms to hit a home run through improved efficiencies, teamwork and bottom-line results.
And today, I’d like to tell you about our Virtual Help Desk.
Did you know that Savvy Training & Consulting provides help desk services? Well, we do! Our Virtual Help Desk is perfect for smaller firms whose staff and attorneys need occasional help with NetDocuments, Windows, Word, Outlook, Excel, PowerPoint and iManage.
The Savvy Virtual Help Desk (VHD) offers the following:
Help is initiated by e-mail and routed to the appropriate application expert at Savvy Training
Option to screen share with the user’s computer to see issues first-hand
A Savvy expert responds to most inquiries within 10 minutes and resolves most within 20 minutes
Client is charged in 10-minute increments
Pre-paid blocks of time provide a discount
Open between 9am and 8pm Mountain Standard Time
Using the VHD tickets from your firm, we can help you to identify areas where targeted training would save you money
Recent examples include:
A legal assistant was unable to update a table of contents without including all run-in headings. Because she was in a hurry, the Savvy VHD associate reformatted the document for her by adding style separators. The ticket was resolved within 20 minutes.
A legal assistant reported a potentially corrupt document due to several large gaps throughout the file. The VHD associate identified several causes for the gaps and was able to return a corrected file within 10 minutes.
An attorney received a file from outside the firm and worked for several hours on it. After saving and closing, he was unable to reopen the document. The Savvy VHD associate was able to retrieve the text, but not the formatting, and assisted by stabilizing, restyling and reformatting the entire document. This ticket was resolved within two hours.
Call us off the bench to help your team smack home runs!
Interested in learning more? 303-800-5408 or firstname.lastname@example.org.
ABOUT SAVVY TRAINING AND CONSULTING
Savvy Training & Consulting works with leading companies and technologies to deliver the most up-to-date training solutions and curricula to law firms. Savvy recently unveiled an award-winning Learning Management System (LMS) for law firms, SavvyAcademyTM, which delivers scalable training capabilities, reportable data down to the individual user and 24/7 support, all for a fraction of the cost of traditional LMS services.